Privacy policy
Effective Date: April 2, 2025
Relay (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at https://shapeagent.ai or use ShapeAgent, our Salesforce-integrated AI assistant.
By accessing or using the Website or the ShapeAgent product, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect two types of information:
a. Information You Provide
- When you contact us through forms or email
- When you schedule a demo or request support
- When you provide feedback or sign up for updates
b. Information Collected Automatically
- Device type, browser, and operating system
- IP address and location (approximate)
- Pages visited, time spent, and navigation behavior
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide support
- Improve the performance and features of ShapeAgent
- Analyze usage trends to better understand our audience
- Communicate product updates, announcements, or relevant marketing (with your consent)
3. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Service Providers: such as hosting providers, analytics platforms (e.g., Google Analytics), or email platforms who help us run the Website and ShapeAgent
- Legal Requirements: if required to comply with a legal obligation or protect our rights
All third parties are required to maintain the confidentiality of your information.
4. Cookies and Analytics
We use cookies and similar technologies to:
- Recognize repeat visitors
- Analyze user interactions and improve site experience
- Measure the effectiveness of our content and messaging
You can disable cookies through your browser settings, but this may affect your experience using the Website.
5. Data Retention
We retain your data only for as long as necessary:
- To fulfill the purposes outlined in this Privacy Policy
- To comply with legal obligations or resolve disputes
If you would like us to delete your personal data, please contact us using the information below.
6. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you
- Request correction or deletion of your data
- Withdraw consent to processing
- Opt out of marketing communications
To exercise any of these rights, email us at [insert your support email].
7. Security
We take reasonable administrative and technical measures to protect your data. However, no system is completely secure. We cannot guarantee the absolute security of your personal information.
8. Children’s Privacy
ShapeAgent is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Your continued use of the Website or ShapeAgent constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Relay